Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Due to our promotion of indigenous businesses within Lokoja Metropolis and Kogi State as a whole, we presently ship locally within Lokoja Local Government Area and environs. We however have partners that help us to fulfill our distant orders.
Do You Ship Internationally?
We deliver international orders using our partner companies.
How Long Will It Take To Get My Package?
We pride ourselves in ensuring that all orders within Lokoja metropolis are delivered less than an hour after orders are confirmed. Time for delivery for International orders is dependent on location and product weight/specification.
PAYMENT
What Payment Methods Are Accepted?
Payments can be made online by using any of the following methods:
1. Credit/Debit cards through our secure portal
2. Bank transfer from your designated banks
3. Payment on delivery for specific orders
Is Buying On-Line Safe?
Our member of staff work 24hrs to ensure the integrity of our site's security is maintained.
As a vendor, when do i get my money
Money for products bought are credited to the vendor's account within 24hrs after the date of purchase.
Order & Retunrs
How do I place an Order?
Orders are placed from the Crest.NG site by visiting our page and searching or the required product from our numerous vendors. Orders can also be made by contacting our control room using the designated contact phone number. Suggestions for the stocking of unavailable products can be requested by email to help us serve you source for vendors or suggest expansion opportunities to existing marchants.
How Can I Cancel Or Change My Order?
Orders can be cancelled online from your Cart. Kindly note that you have a limited time to cancel orders made of perishable items. Kindly call the customer care number to cancel all orders.
Do I need an account to place an order?
No you do not. You may however require to sign up after orders have been placed to allow for fulfilment of orders.
How Do I Track My Order?
You can track your orders from order tracking page. You can also call the control center through the customer care line to get real time status of your order.
How Can I Return a Product?
Return policy is product dependant, Crest will ensure timely processing of all refunds on damaged products. Kindly Contact us if you intend to return any item purchased off the Crest.Ng platform.